The data controller collecting the data described herein is Dubai Municipality. Personal data collected by Dubai Municipality may be transferred to other government departments of the UAE, where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting data through the Dubai Municipality DM Portal, the visitor is providing explicit consent to transborder transmission of data collected through the DM Portal for the fulfillment of their voluntary requests.

Data Collection

We collect only personally identifiable information that is specifically and voluntarily provided by visitors to the Dubai Municipality portal. From the normal users Dubai Municipality receives limited identifiable information, such as name, title, company address, email address, and telephone and fax numbers. Typically, identifying information is collected to:

  • Register for certain areas of the portal
  • Inquire for further information
  • Provide online service
  • Distribute requested materials or information, or
  • Submit resumes.

From business users apart from identifiable information, other information such as financial details, details of personnel of the company, maps or other transactional information etc. might be solicited that will assist Dubai Municipality to service the request of the business users.

It is Dubai Municipality’s policy to limit the information collected to only the minimum information required complete a visitor’s request. In any instance where non-mandatory information is sought, the DM Portal visitor will be notified of this at the point of collection.

For any online services provided, we will collect order information and a customer’s credit card information, where applicable, in order to facilitate payment for the services.

Dubai Municipality’s intention is not to seek any sensitive information through the DM Portal unless legally required for recruiting purposes. If you do wish to provide sensitive information for any reason, Dubai Municipality accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Use of Data

A user may choose to provide personal information in the following examples:

  • Participate in “subscribe” list
  • Contact us for further information
  • Register for the conference

Information attained by the site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

Dubai Municipality makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes the site has collected excessive information, we encourage the visitor to contact us at to raise any concerns.

Cookies and Log Files

Cookies may be used on some pages of our site. “Cookies” are small text files placed on your hard drive that assist us in providing a more customised DM Portal experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. It is Dubai Municipality’s policy to use cookies to enable you to navigate through our DM Portal easily and to facilitate efficient registration procedures.

If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our DM Portal.

In order to properly manage our DM Portal we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that our DM Portal presents the best web experience for visitors and is an effective information resource.

Third Parties

Third Parties, in the context of this policy, are referred to any organizational entity that is involved in providing part of the services provided by Dubai Municipality, for example Private Laboratories working with Dubai Central Laboratories.

It is Dubai Municipality’s policy to only disclose information provided by the customer to third parties under the following circumstances:

as required by law through subpoena, search warrant or other legal process

when explicitly requested by a visitor

when required to deliver publications or reference materials requested by a visitor

when required to facilitate conferences or events hosted by a third party

when required to provide service to business users requiring third party involvement.

Dubai Municipality’s e-Services do not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Third Party Links

There are several places throughout that may link to other web sites that do not operate under’s privacy practices. When you link to other web sites, Dubai Municipality’s privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Data Retention

Some of the information we receive is not retained. Contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information and email are kept for only the period of time considered reasonable to facilitate the visitor’s requests. Resumes are disposed off, when they are either no longer under consideration, or are considered dated by our Human Resources departments.


Personally identifiable information provided to Dubai Municipality through its DM Portal is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions, on the appropriate DM Portal area.


Dubai Municipality has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. All Dubai Municipality employees follow a firm wide security policy. Only authorised Dubai Municipality personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. Dubai Municipality policy is to use secure socket layer technology for the protection of information submitted through web forms.


Dubai Municipality reserves the right to modify or amend this Statement at any time. The effective date will be displayed at the beginning of this statement. To keep visitors informed, Dubai Municipality will notify users of changes to our Privacy Statement by prominently identifying the alteration for a period of not less than two weeks on our home page at